Shipping & Returns
Shipping
Olliebearboo Designs offers free shipping within Canada and USA for orders that total $75(CAD) or more, after discounts are applied.
Orders to the USA may require additional duty and taxes upon delivery.
When you place an order, we will estimate shipping and delivery dates for you based on the shipping option you choose. Once you place your order, you will receive confirmation to the email address you provide upon checkout.
For customized pieces:
Each piece is custom made when orders are placed and the customization details are reviewed. Please allow up to one week for the creation of your special message. Once complete, your purchase will ship within 2-3 business days.
For non-customized pieces:
We make small batches of non-customizable items. These will be shipped within 1-3 business days once your order is placed.
By default, domestic orders are shipped via Canada Post Expedited mail service with tracking and delivery confirmation. Please use the Shipping Calculator on the Cart page to find estimates based on your location.
Once shipped, please allow a minimum 2 - 8 days to receive your order. If you need urgent shipping, Priority service is also available.
A tracking number is provided and the shipping confirmation will be emailed to you once your package is shipped.
Returns
For customized pieces:
Customized orders are final sales and cannot be returned or exchanged. Please refer to the customization page for more information. If you have questions or concerns about your customized piece, please reach out to us at hello@olliebearboodesigns.ca so we can try to help.
For non-customized pieces:
If you change your mind, you can currently return your non-customized items up to 7 days (based on the date of delivery attached to your tracking number) after you receive them for a full refund. Items must be in the same condition as received and in their original packaging. If your items are not eligible for a return, or your request is past 7 days of delivery your return request will be denied.
Please note that customers are required to cover return shipping costs.
If you qualify for a refund and wish to proceed,
Send an email to:
returns@olliebearboodesigns.ca with “RETURN” and your order number in the subject line.
You will be emailed a return shipping label that you must print and attach to the package before being dropped off at your nearest post office. Items must be shipped back to us within 30 days of you receiving delivery.
Once we receive the item and inspect it, you will receive an email to confirm your refund, minus the return shipping amount to the original payment method used.