Customization

Our pendant designs allow for some personalization with room for text on the front or back depending on the piece. You can find these items under the Customizable Pendants section. See the item details regarding the customization options for the piece you are interested in on the product pages.

We offer two font options. Handwritten or Standard (see the example image below):

Fill out the required fields on your product of choice before adding it to your cart. You will be sent an image file depicting how your customized message will look for your approval before your piece is created. Please keep a close eye on your email and spam folder for this approval message. We appreciate a timely response to this as any delays will affect the production and delivery timeline. Even with the same design, the finished pieces will look slightly different and unique.

Allow up to one week for the creation and customization time for your special piece once the mock-up is agreed upon, depending on demand and in-house capacity. Once complete your purchase will ship within 2-3 business days.

Please note, I cannot entertain requests for custom designs at this time and requests for inappropriate language or symbols will not be honored and your order may be declined.

All customized items are final sales only and can't be exchanged or returned. We are happy to assess if the quality is at fault on our end.

If you have any questions at all, are unsure about the customization options and process or you made mistake during checkout, don't hesitate to reach out to us anytime by email: hello@olliebearboodesigns.ca